Now In: Customer Service
RETURNS EXCHANGE
Exchanges/Returns are allowed and must be initiated within 14 days of receiving the item. Please contact Dj’s Boardshop for instructions. Returns made outside the 14 day window will be subject to a 10% restocking fee, excluding orders made on eBay. For orders placed on eBay please see listing for return/exchange information. Christmas presents may be exchanged up to January 30th. Items for exchange/return must be brand new and complete with original packaging and tags. Buyers are responsible for shipping charges associated with the exchange/return. Exchanged items will be shipped for free to a physical address in the continental US. All of our sizing is in US sizes and is provided by the manufacturer.
Please note the reason for the return. Indicate if you prefer a charge credit (to the card or account originally used), or an exchange. If you're exchanging, let us know what you'd like prior to sending the original item back. Pack and seal your return securely (in the original package if possible). Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment. All credits will be placed on the credit card or account used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information e-mail us at info@djsboards.com
Our return address is:
Dj's Boardshop
200 S Owasso Blvd. E
St.Paul , MN 55117
Dj's Boardshop
200 S Owasso Blvd. E
St.Paul , MN 55117
All products at Dj's Boardshop have a manufacturer's warranty. Please email us at: info@djsboards.com with any issues so we can assist you in the manufacturer's warranty process. We here at Dj's Boardshop have no final say in the outcome of a warranty claim. The decision squarely rests in the manufacturers hands; we're here to help facilitate the process. Please be prepared to email some photos of the damaged item, if possible. This will help us determine if the warranty claim has a good chance of being accepted. Be aware that customers are responsible for shipping warrantied items to us or the manufacturer. Dj's Boardshop will cover the shipping of the product back to you if the manufacturer accepts the warranty claim.
Snowboards:
Below are a few examples of board damage that would not be covered under warranty:
Board-to-Board Impact
As with a car door ding, these things happen all too often. You and your buddies are waiting for your turn in the lift line when some dude enters into the line a bit too fast and whacks into the back of your board. In some cases this will cause the board to chip and in extreme cases an impact with enough force may cause the edge to separate from the board. The easiest way to identify this type of damage is by the contact markings that are made from someone else's edges.
Board-to-Object Impact
Damage to your snowboard is not always someone else's fault. Most of the time you, as the rider, need to face the music. You may find yourself out riding the backcountry on a warm spring day with slightly less than ideal snow cover. It is exactly these types of conditions when the rocks, normally covered by snow, seem to find their way to the surface or lie in wait just beneath. As you cruise along, the base of your board may impact these rocks. The result of this impact may be simple base gouges, edge bending, or a separation of your edges away from the board. Tell tail signs of this type of damage are detected by a scratch (or scratches) on the bottom leading to, or originating from, the affected area of the board.
Rails, Boxes, and Natural Terrain
Freestyle snowboarding is a huge part of the today's riding scene. Rail riding is now commonplace and has become very popular. All riders should be aware that any time your board comes in contact with a solid structure of any kind, the manufacturer will not warranty any damage or wear to your board. Structures can cause serious damage to your board including: scratches, bending, denting, rolling, or the edge completely separating from the board.
Rolling or separating your edge on a rail or any object is commonly a result of not having your board totally centered on a rail when initially hitting it. Bending or denting your rail occurs by coming up short on a rail and slamming the edge of you board into the rail.
"Nose-Dive" Nose Breaks
In this scenario, let's say that you're having a great day in the park. You decide to hit the big kicker and go for a corked 900. The only problem is that you miss the cork and bury the nose of the board into the top of the jump. In doing so the impact of your unplanned landing causes the nose or tail to flex backward; or in essence under itself. Structurally this is not the direction that a snowboard was designed to flex and this force will ultimately break it. If you bend the board in such a manner other than the designers had intended, the board will break.
Intentional Abuse
Now we know Dj's Boardshop customers would never do this, but it is widely known within the industry that some individuals will try to completely destroy their snowboards in hopes of getting it covered under manufacturer warranty. This will not work. Breaking the board more than it had already been damaged is a common tactic used by some riders.
Bindings:
The loss of screws, bolts and straps are not covered under the manufactures warranty. Be sure to check all screws, bolts and straps prior to riding. In the event you do lose one of these items we can't guarantee we can find a replacement, but feel free to contact us and we'll see what we can find for you.
Plastic straps become brittle in extreme temperatures and can easily break when stepped on. Exercise care when strapping in, as broken straps are not covered under the manufactures warranty. However, in the event of a broken strap contact us and we'll see if we can find a suitable replacement
Snowboards:
Below are a few examples of board damage that would not be covered under warranty:
Board-to-Board Impact
As with a car door ding, these things happen all too often. You and your buddies are waiting for your turn in the lift line when some dude enters into the line a bit too fast and whacks into the back of your board. In some cases this will cause the board to chip and in extreme cases an impact with enough force may cause the edge to separate from the board. The easiest way to identify this type of damage is by the contact markings that are made from someone else's edges.
Board-to-Object Impact
Damage to your snowboard is not always someone else's fault. Most of the time you, as the rider, need to face the music. You may find yourself out riding the backcountry on a warm spring day with slightly less than ideal snow cover. It is exactly these types of conditions when the rocks, normally covered by snow, seem to find their way to the surface or lie in wait just beneath. As you cruise along, the base of your board may impact these rocks. The result of this impact may be simple base gouges, edge bending, or a separation of your edges away from the board. Tell tail signs of this type of damage are detected by a scratch (or scratches) on the bottom leading to, or originating from, the affected area of the board.
Rails, Boxes, and Natural Terrain
Freestyle snowboarding is a huge part of the today's riding scene. Rail riding is now commonplace and has become very popular. All riders should be aware that any time your board comes in contact with a solid structure of any kind, the manufacturer will not warranty any damage or wear to your board. Structures can cause serious damage to your board including: scratches, bending, denting, rolling, or the edge completely separating from the board.
Rolling or separating your edge on a rail or any object is commonly a result of not having your board totally centered on a rail when initially hitting it. Bending or denting your rail occurs by coming up short on a rail and slamming the edge of you board into the rail.
"Nose-Dive" Nose Breaks
In this scenario, let's say that you're having a great day in the park. You decide to hit the big kicker and go for a corked 900. The only problem is that you miss the cork and bury the nose of the board into the top of the jump. In doing so the impact of your unplanned landing causes the nose or tail to flex backward; or in essence under itself. Structurally this is not the direction that a snowboard was designed to flex and this force will ultimately break it. If you bend the board in such a manner other than the designers had intended, the board will break.
Intentional Abuse
Now we know Dj's Boardshop customers would never do this, but it is widely known within the industry that some individuals will try to completely destroy their snowboards in hopes of getting it covered under manufacturer warranty. This will not work. Breaking the board more than it had already been damaged is a common tactic used by some riders.
Bindings:
The loss of screws, bolts and straps are not covered under the manufactures warranty. Be sure to check all screws, bolts and straps prior to riding. In the event you do lose one of these items we can't guarantee we can find a replacement, but feel free to contact us and we'll see what we can find for you.
Plastic straps become brittle in extreme temperatures and can easily break when stepped on. Exercise care when strapping in, as broken straps are not covered under the manufactures warranty. However, in the event of a broken strap contact us and we'll see if we can find a suitable replacement
We take customer service very seriously. Our priority is to offer the best shopping experience possible. If you ever have questions on any of our gear or policies please send us an email. All emails are replied to in less than 24 hrs within hours of operation. Customer Service hours of operation: Monday-Friday 8-5pm CST. Weekends vary.
LOCAL PICKUP
Because we don't have a retail location and multiple warehouse locations, we have a 'No Local Pickup' policy.
PRODUCT CONDITION
All of our gear is brand new never been used unless explicitly noted otherwise.
SHIPPING: USA LOWER 48 STATES
We ship domestic orders Monday-Friday. To have your order ship the same day your payment must clear by 4:00am. There is an information upload delay in our systems, so most payments clearing after this time will ship the next business day. FedEx will not deliver to PO Boxes.
FedEx Ground operates Tuesday-Saturday. FedEx Air services operate Monday-Friday. We do not offer Saturday delivery for any orders placed with expedited shipping.
Offered expedited shipping options via FedEx:
FedEx 3rd Day Air (Express Saver)
FedEx 2nd Day Air
FedEx Standard Overnight
The day your order ships is not considered a transit day.
Expedited shipping order examples:
If you place an order on Tuesday at 1pm CST with 2nd Day delivery we'll ship the following day and your gear will arrive Friday.
If you place an order Friday at 1pm CST with 2nd Day delivery we'll ship the next Monday and your order will arrive on Wednesday.
If you place an order on Tuesday at 3am CST with 2nd Day delivery we'll that same day and your gear will arrive on Thursday.
If you have any questions on Expedited shipping delivery times please send us an email: info@djsboards.com.
We ship orders (unless noted otherwise) for free with FedEx to physical addresses in the lower 48 states.
To qualify for free shipping your order must be shipped to a physical address in the lower 48 states (NO P.O. Boxes).
FedEx Ground operates Tuesday-Saturday. FedEx Air services operate Monday-Friday. We do not offer Saturday delivery for any orders placed with expedited shipping.
Offered expedited shipping options via FedEx:
FedEx 3rd Day Air (Express Saver)
FedEx 2nd Day Air
FedEx Standard Overnight
The day your order ships is not considered a transit day.
Expedited shipping order examples:
If you place an order on Tuesday at 1pm CST with 2nd Day delivery we'll ship the following day and your gear will arrive Friday.
If you place an order Friday at 1pm CST with 2nd Day delivery we'll ship the next Monday and your order will arrive on Wednesday.
If you place an order on Tuesday at 3am CST with 2nd Day delivery we'll that same day and your gear will arrive on Thursday.
If you have any questions on Expedited shipping delivery times please send us an email: info@djsboards.com.
We ship orders (unless noted otherwise) for free with FedEx to physical addresses in the lower 48 states.
To qualify for free shipping your order must be shipped to a physical address in the lower 48 states (NO P.O. Boxes).
SHIPPING: USA EVERYWHERE ELSE (APO/FPO, AK, HI, PR, VI, GU, AS)
We ship to these destinations via USPS Priority Mail.
Orders will leave our warehouse in 48 hours and take on average 4-8 days for delivery.
Shipments to APO/FPO addresses can vary greatly (normally 1-2 weeks). Give yourself more time around holidays.
We use USPS Priority International and FedEx International as our shipping methods.
We ship Canadian orders within 48hrs of your payment clearing Monday-Friday.
All of our pricing is in USD.
Please don't omit phone number or first name in checkout as it's needed for customs.
We can't mark items as gifts or samples.
We mark the item at the price you pay.
To avoid fraud none of our packages can be forwarded or re-routed once shipped.
Taxes/duties still apply in addition to the shipping fee. In some situations you may be asked to pay them upon delivery or you may be sent a bill.
NOTE: We offer USPS Priority Mail International as an option. Delivery time is normally 4-8 days depending on customs. However, over holidays it is dramatically delayed and we strongly recommend FedEx International Economy over these times.
Due to dealer agreements many brands have restrictions on shipments outside of the US. Below is a list of restricted brands. If an order is placed for any of these brands it will be canceled and refunded. Please email with any questions. .
The Following brands may NOT be shipped internationally: 32, 5150, Accurate, Adidas, Analog, Anon, Arbor, Bonfire, Byerly, Capita, Cappell, Coal, Connolly, CWB, Dakine, DC, ES, Electric, Element, Emerica, Etnies, FBM Bikes, Fisher, Forum, Foursquare, Fox, Full Tilt Giro, GNU, HO, Hoffman Bikes, Intense Bikes, Jeenyus, Jet Pilot, K2, Liberty, Lib Tech, Line, Liquid Force, Marker, Merrel, Morrow, Nike, Nixon, North Face, Oakley, O'Brien, O’Neill, Planet Earth, Pro Tec, Quiksilver, Rayban, Reef, Red, Ride, Ronix, Rossignol, Roxy, Salomon, SE Bikes, Special Blend, Straight Line, Tecnica, Union, Vans, Volcom, Von Zipperr. If you purchase an item from the following brands with shipping to Canada we'll simply issue a full refund and cancel your order.
Due to dealer agreements many brands have restrictions on shipments outside of the US. Below is a list of restricted brands. If an order is placed for any of these brands it will be canceled and refunded. Please email with any questions. .
The Following brands may NOT be shipped internationally: 32, 5150, Accurate, Adidas, Analog, Anon, Arbor, Bonfire, Byerly, Capita, Cappell, Coal, Connolly, CWB, Dakine, DC, ES, Electric, Element, Emerica, Etnies, FBM Bikes, Fisher, Forum, Foursquare, Fox, Full Tilt Giro, GNU, HO, Hoffman Bikes, Intense Bikes, Jeenyus, Jet Pilot, K2, Liberty, Lib Tech, Line, Liquid Force, Marker, Merrel, Morrow, Nike, Nixon, North Face, Oakley, O'Brien, O’Neill, Planet Earth, Pro Tec, Quiksilver, Rayban, Reef, Red, Ride, Ronix, Rossignol, Roxy, Salomon, SE Bikes, Special Blend, Straight Line, Tecnica, Union, Vans, Volcom, Von Zipperr. If you purchase an item from the following brands with shipping to Canada we'll simply issue a full refund and cancel your order.
SHIPPING: INTERNATIONAL (Limited Brands Can Ship Internationally)
International shipping inquiries outside of Canada please contact us at: info@djsboards.com
We accept all major credit cards (Only US and Canada), Paypal, credit cards through Paypal.
Orders being shipped within Minnesota will be subject a 6.75% sales tax.
Orders being shipped within Minnesota will be subject a 6.75% sales tax.
In order to save money, materials, and resources snowboard manufacturers alternate base colors for all die cut bases. The picture below is a good example of two different base colors for the same board. We can not take base color requests as we don't know what colors and quantities of each we'll receive from the manufacturer. At the end of the day it's just your base color. It looks pretty important with the image right next to the board but once you start riding you never see it.
We love snowboarding and we love seeing people stoked on snowboarding! That's why we spend so much time thinking about, building, and fine tuning our package building process. Whether you're a weekend warrior, or a powder hound or you spend all day in the park, we've got that perfect package for you. If you feel a little overwhelmed by all the choices and need a little help finding your ideal set up click on this icon
and shoot us an email. We'll find you a perfect package or we'll put together a custom package for you.
Form
We know looks aren't everything but it's nice to have tight looking setup. We spend countless hours matching up the best looking boards, boots, and bindings to make sure they work together.
Function
We also spend hours making sure we explain who the package is right for. In the end weight is the most important factor in finding the right board for the rider. We make sure to mention the ideal weight rang e for all of our snowboard packages. Toe drag is also a big pain (when the boot is too long for the waist width of the board and drags during carves). At dj's we factor in board waist width and boot size into every package so you don't have to worry about drag... something other sellers don't do.
Flexibility
If you see a board binding combo that you like but want a different boot, or if you don't see your boot size available in a certain package just give us an email and we'd be happy to help you find your ideal snowboard package.
Feedback
Let us know what you think. While we have a crew of male and female riders that give us feedback on our packages we love to hear directly from the consumer... that's the best feedback
Form
We know looks aren't everything but it's nice to have tight looking setup. We spend countless hours matching up the best looking boards, boots, and bindings to make sure they work together.
Function
We also spend hours making sure we explain who the package is right for. In the end weight is the most important factor in finding the right board for the rider. We make sure to mention the ideal weight rang e for all of our snowboard packages. Toe drag is also a big pain (when the boot is too long for the waist width of the board and drags during carves). At dj's we factor in board waist width and boot size into every package so you don't have to worry about drag... something other sellers don't do.
Flexibility
If you see a board binding combo that you like but want a different boot, or if you don't see your boot size available in a certain package just give us an email and we'd be happy to help you find your ideal snowboard package.
Feedback
Let us know what you think. While we have a crew of male and female riders that give us feedback on our packages we love to hear directly from the consumer... that's the best feedback
We promise to have the largest selection of snowboard packages. Not only that but we will beat any lower prices on eBay.
To qualify for the price match:
You must email us prior to purchase.
Competing package must still be available for purchase
Competing package must have the exact same board
Competing package must have boots and bindings of the same or higher value
To qualify for the price match:
You must email us prior to purchase.
Competing package must still be available for purchase
Competing package must have the exact same board
Competing package must have boots and bindings of the same or higher value
Buy any snowboard package from djsboardshop.com and receive a Dj's Boardshop Boardbag and a Dakine Torque Driver Snowboard Tool. The boardbag is ideal for hauling your board, bindings, boots, and more around. We're also throwing in two free snowboard dvds to get you in the know and stoked for the season. You're up on the mountain and your bindings loosen. You might have to return to the lodge to use their tools then wait in the lift line to get back to riding the slopes, but not if you have the Dakine Torque Driver Snowboard Tool in your pocket! Whether you're adjusting your bindings or tuning your stance, this handy, multifunctional tool offers a quick and easy fix on the fly. The non-slipping T-handle design fits comfortably in your hand and provides plenty of torque, eliminating stripped or loose screws. The bits store inside the translucent handle, making this a compact and easily portable tool. As inexpensive and indispensable as the Dakine Torque Driver Snowboard Tool is, you might want to buy two - one for yourself and one for all of your riding buddies who will want to borrow it.
