All products at Dj's Boardshop have a one year manufacturer's warranty. Please email us at: firstname.lastname@example.org
with any issues so we can assist you in the manufacturer's warranty process. We here at Dj's Boardshop have no final say in the outcome of a warranty claim. The decision squarely rests in the manufacturers hands; we're here to help facilitate the process. Please be prepared to email some photos of the damaged item, if possible. This will help us determine if the warranty claim has a good chance of being accepted. Be aware that customers are responsible for shipping warrantied items to us or the manufacturer. Dj's Boardshop will cover the shipping of the product back to you if the manufacturer accepts the warranty claim.
Below are a few examples of board damage that would not be covered under warranty:
As with a car door ding, these things happen all too often. You and your buddies are waiting for your turn in the lift line when some dude enters into the line a bit too fast and whacks into the back of your board. In some cases this will cause the board to chip and in extreme cases an impact with enough force may cause the edge to separate from the board. The easiest way to identify this type of damage is by the contact markings that are made from someone else's edges.
Damage to your snowboard is not always someone else's fault. Most of the time you, as the rider, need to face the music. You may find yourself out riding the backcountry on a warm spring day with slightly less than ideal snow cover. It is exactly these types of conditions when the rocks, normally covered by snow, seem to find their way to the surface or lie in wait just beneath. As you cruise along, the base of your board may impact these rocks. The result of this impact may be simple base gouges, edge bending, or a separation of your edges away from the board. Tell tail signs of this type of damage are detected by a scratch (or scratches) on the bottom leading to, or originating from, the affected area of the board.
Rails, Boxes, and Natural Terrain
Freestyle snowboarding is a huge part of the today's riding scene. Rail riding is now commonplace and has become very popular. All riders should be aware that any time your board comes in contact with a solid structure of any kind, the manufacturer will not warranty any damage or wear to your board.
Structures can cause serious damage to your board including: scratches, bending, denting, rolling, or the edge completely separating from the board.
Rolling or separating your edge on a rail or any object is commonly a result of not having your board totally centered on a rail when initially hitting it. Bending or denting your rail occurs by coming up short on a rail and slamming the edge of you board into the rail.
"Nose-Dive" Nose Breaks
In this scenario, let's say that you're having a great day in the park. You decide to hit the big kicker and go for a corked 900. The only problem is that you miss the cork and bury the nose of the board into the top of the jump. In doing so the impact of your unplanned landing causes the nose or tail to flex backward; or in essence under itself. Structurally this is not the direction that a snowboard was designed to flex and this force will ultimately break it. If you bend the board in such a manner other than the designers had intended, the board will break.
Now we know Dj's Boardshop customers would never do this, but it is widely known within the industry that some individuals will try to completely destroy their snowboards in hopes of getting it covered under manufacturer warranty. This will not work. Breaking the board more than it had already been damaged is a common tactic used by some riders.
The loss of screws, bolts and straps are not covered under the manufactures warranty. Be sure to check all screws, bolts and straps prior to riding. In the event you do lose one of these items we can't guarantee we can find a replacement, but feel free to contact us and we'll see what we can find for you.
Plastic straps become brittle in extreme temperatures and can easily break when stepped on. Exercise care when strapping in, as broken straps are not covered under the manufactures warranty. However, in the event of a broken strap contact us and we'll see if we can find a suitable replacement